Terms & Conditions
The information provided on this website is intended for general information purposes only. It does not purport to be comprehensive or provide legal or other advice. You should always seek detailed legal advice specific to the particular circumstances.
VHS Fletchers accepts no responsibility for any loss which may arise from reliance on information contained in this site.
VHS Fletchers is regulated and authorised by the Solicitors Regulation Authority. SRA number 488216.
Complaints – Our aim is to always offer all our clients an efficient and effective service. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person dealing with your case, or his/her supervisor as set out in the Terms of Business sent to you at the outset of your case. If you still have concerns, please contact our client care partner, Jon Hullis at our Nottingham office (111 Carrington Street, Nottingham, NG1 7FE, 0115 959 9550, nottingham@vhsfletchers.co.uk). Where Jon Hullis is the person dealing with your case, please speak to Nick Walsh. Our Complaints Handling Procedure is available on request or by clicking here. We have a thorough system for resolving complaints. However, if you are not satisfied with our decision you may complain to the Legal Ombudsman. Any complaint to the Ombudsman must be made within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern and within six months of our final response to you.
More information about the Ombudsman can be found at www.legalombudsman.org.uk. The Ombudsman can be contacted on 0300 555 0333, email at enquiries@legalombudsman.org.uk or by letter at PO Box 6167, Slough, SL1 0EH.
Copyright in all the material you see on this website belongs to VHS Fletchers and reproduction in whole or part is expressly prohibited, save for a print out for the purposes of an individual’s own personal use, provided no further reproduction is made.
