Feedback from Nottingham Clients
We have started to analyse the client feedback for the Nottingham office, and are again pleased by the positive comments about the individual lawyers and the firm generally. Although we could not set out all of the positve comments for all of the solicitors, a few comments properly reflect the general tone of those who replied to our request for client feedback.
One client commenting about a Magistrates’ Court case handled by Nick Walsh said ‘I found VHS solicitors more helpful than others. The solicitor I have is very good at his job. Very satisfied with the help and information throughout my case’.
Another commented that Nick was ‘understanding, non-judgemental and invaluable in [his] compassion’. Further clients said of him ‘used previously in a case, brilliant service both times’ and ‘you took time to listen’.
Finbarr Hennessey, a Magistrates’ Court Advocate known for making extra efforts on behalf of his clients, is described in similar terms by a number of clients – ‘The solicitor I have is very good at his job’, ‘A1 Service thank you’ and ‘Finbarr Hennessy is an excellent solicitor and needs no improvement’.
It is all the more pleasing to note that, despite moving firms to us when Campion & Co solicitors stopped undertaking criminal work that his clients found their way to us and continue to receive the high level of service from Finbarr that they had grown used to.
Senior Crown Court Litigator Caine Ward deals with a high volume of the most serious of cases where the stakes, in terms of outcome, are particularly high. A similar theme is revealed within the answers to our requests for client feedback – ‘You took the time to listen to us’ and ‘you listen to people and take time to understand even when people get mad’.
Caine is described as ‘Professional, courteous, informative and friendly’ and providing ‘great service, great experience and very professional and friendly’. As a result another client stated ‘I have recommended people to you’. The latter is perhaps the greatest compliment, that a client has been pleased with the level of service received and referred others to us.
Derek Brown deals with clients in the police station and before the Magistrates’ Court. He is described as being ‘comfortable to talk to and very supportive under the circumstances’. He ‘couldn’t get better’ and ‘helped me understand what was happening’.
In one particular case, Derek was unfortunately unable to provide the usual continuity of representation, but the client view was that the firm offered a ‘good legal team, it was a very good service’.
Finally, Julia Haywood has received feedback that would be unsurprising for all clients that met her. One client said ‘I thought you were fantastic from day one. You were very supportive to my family before and after sentence’. Another mentioned that he was ‘treated with respect and dignity at all times’.
Further clients found Julia ‘helpful and understanding’ and a solicitor who provided ‘a professional service’.
Additional client feedback can be found here and here.
VHS Fletchers would hope that all of these comments demonstrate that we are a firm that you can trust with any matters relating to criminal defence. If you wish to speak with one of our experienced lawyers please contact your nearest office here or contact us by email here.
