Recently we outlined details of a client’s case here where both a contested hearing and immediate custody were avoided. Derbyshire Solicitor Advocate William Bennett and Senior Crown Court Litigator Ruth Campbell dealt with the case.
Our client has taken the time to complete our client feedback questionnaire and declared that she was ‘very satisfied’ with our overall level of service. Our ‘excellent service’ needed no improvement.
Her comments were all the more pleasing as she had previously dealt with Banner Jones solicitors whose criminal staff and case load we took on in April 2015.
She went on to say that VHS Fletchers would be a first choice of recommendation to anyone who would need an ‘excellent firm of solicitors’.
The form was not enough for the client to spell out the level of service she felt she received, and she continued on an additional sheet to set out that the help and advice of William and Ruth throughout the case was ‘extremely helpful and 100% brilliant’. She remarked on Ruth’s compassion and understanding, and felt that without this support and advice she would have ‘crashed’. Our help allowed her to ‘remain strong’.
Aside from being relieved about the outcome, our client is taking full advantage of all of the opportunities that the court sentence is affording her. She is receiving excellent help from her probation officer, due to meet with Addaction, and has managed to cut her alcohol intake by half.
We will always welcome feedback. Positive feedback will show staff that they are doing things right, whereas constructive feedback will show us, as a firm, where we need to change to continue to improve the first class service that we try to give all of our clients.